SPD4100 : Property and Facility Management in Hospitality and Tourism

General Approaches for Managing Facilities in Hospitality and Tourism Industry

By Dr. K. K. Lo

Managing Hospitality Facilities in Functional Areas

Learning Objectives
Identify and appreciate the basic facilities to be managed by their respective functional areas, i.e., guestrooms, corridors, public spaces, recreational areas Appreciate the basic facilities associated with back-of-the-house areas

Managing Facilities in Guestroom

Guestrooms are predominant revenue generation source
Guestrooms and their accesses normally share 70% to 80% of the space of a hotel High level of acoustic, visual and thermal comfort requirements is anticipated High safety level is a paramount area of importance

Managing Facilities in Guestroom

Air-Conditioning system Lighting system Fire Safety system and installations Electrical and Telecommunication service systems Doors and Locking systems, e.g., safe Utilities in bathroom Convenience Systems

Managing Facilities in Guestroom

Air-Condition Systems
Centralized HVAC System Localized HVAC System, e.g., Split Type A/C units, Window Type A/C units Ventilation, % of fresh air intake and outflow Thermostat Control of ambient temperature, localized or zoning control Sensor Control on air quality Operable Window, e.g., central or guest control

Managing Facilities in Guestroom

Lighting System
Lamp Type, e.g., Fluorescent lamps, Incandescent lamps, spot lights Table Type, Floor Type, Up-lighter, Reflective Type, Ceiling Type Wall-mounted lamp or Table Type Free Standing Type for Bed Setting Sensor Type Control System, e.g., automatic adjusting intensity of lighting level, Timing control

Managing Facilities in Guestroom

Fire Safety Systems
Fire resisting construction Fire retarded furniture and finishes, e.g., wall paper, carpet, curtain and etc Automatic Sprinkler System Smoke Detector System Fire Alarm System Means of Escape Indication Plan (Layout Plan)

Managing Facilities in Guestroom

Electrical and Telecommunication Services Systems

Clear Labels of local voltage and hertz electricity supply, e.g., 200 ~ 240 volts for Hong Kong Power outlets at bathroom for shaving can be 110 and 220 volts Power outlets for computers and other electrical appliances Power outlets for housekeeping equipment Wi-Fi Networking System (Wireless) and Local Area Network System (Wired)

Managing Facilities in Guestroom

Doors and Locking Systems

Fire Proofing (Resisting) Period, e.g., at least hour for main door Self-closing device installed, e.g., for fire safety and security Surveillance point (eye) Dead Bolt/Security Chain Automatic latching and locking devices Sound Insulated

Managing Facilities in Guestroom

Doors and Locking Systems (Continued)

Programmed Key Card Electronic Lock I.D. Verification Device No Identification of Room No. made on Card or Device Computerized Locking Operation in case of reported lost

Managing Facilities in Guestroom

Utilities in Bathroom
Cold and Hot Water Supplies Effective Drainage System Bathroom, shower, sanitary fitments Towels and Sanitary Provisions, e.g., Soap Mirror Lighting Provision, e.g., Incandescent lamps Telephone Power Outlets for Shaving

Managing Facilities in Guestroom Utilities in Bathroom (Continued)

Hair Dryer Provision Wi-Fi Networking System (Wireless) and Local Area Network System (Wired) Preventive Water Wastage Device, e.g., control on the time of usage taps turned off automatically if not used for sometime Night-lights provision Effective exhausted gas extraction system

Managing Facilities in Guestroom

Convenience Systems
Telephone Service TV (Free and/or Pay Programmes) TV game entertainment Internet Access Point (Wi-Fi and/or Network Connection) Light Refreshment Facilities, e.g., kettle, refrigerator, coffee and tea station Private Safe Wardrobe with hangers Iron

Managing Facilities in Corridors

Building Fabrics Fire Safety System Lighting System Air-Conditioning System

Managing Facilities in Corridors

Concrete Floor, e.g., Cool Feel and Sturdy, Good Fire Proof Timber Floor, e.g., Warm Feel and Resilient, Fire Proof Treatment, Easy Cleaning Floor Finishes, e.g., Timber Board, Teakwood Block, Roll of Carpet, Carpet Tiles, Combustibility, Easy Cleaning Suspended Ceiling System, e.g., Close Grid or Open Grid Wall, e.g., Brick, Concrete Block, Timber Stub, Tempered Glass, Fire and Sound Proof Properties
.

Managing Facilities in Corridors

Fire Safety Systems
Fire Resisting Gypsum Plasterboard Fire Retarding Agent for Floor and Wall Finishes Sprinkler System Smoke Detector Fire Hose Reel Horns and Strobe Lights Emergency Lighting System Manual Pull Station

Managing Facilities in Public Spaces

Function Rooms Retail Areas Ballrooms Food and Beverage Outlets Recreation Spaces Parking Spaces, Loading and Unloading Areas

Managing Facilities in Public Spaces

Function Rooms, Retails Areas, Ballrooms, Food and Beverage Outlets

HVAC Systems Lighting Systems Environmental Management Sensors Fire Safety Systems

Managing Facilities in Public Spaces Recreational Spaces

Indoor Swimming Heating Safety Environment Dedicated HVAC System for Indoor Swimming Pool Effective maintenance function Dosage of Chemicals for Swimming Pool Correctness of Using Landscape Pesticide Watering for Landscaping Areas, e.g., golf course

Managing Facilities in Public Spaces

Parking Spaces, Loading and Unloading Areas

Sufficient Lighting for Safety and Security Purposes Adequate Level of Cleaning Direction Signage Control of Unauthorized Vehicles Security for Burglars and Vehicle Theft

Managing Facilities in Back-of-the-House

Plant for Central HVAC Equipment Standby Electricity Generators Potable Water Storage Tanks and Duplicated Pumping System Waste Water Treatment Plant Solid Waste Collection Chambers Laundries Food Preparation and Storage Areas Offices

Managing Facilities in Back-of-the-House

Standby Electricity Generators

Ensure of Uninterrupted Power Supplies Provide for Emergency Lighting and Power Supplies, e.g., Firemans Lift

Managing Facilities in Back-of-the-House

Potable Water Storage Tanks and Duplicated Pumping systems
Prevent cross infection of disease and virus Avoid cross contamination of water supplies Ensure uninterrupted water supplies for Human Consumption and Necessary Equipment by the Duplicated Pumping systems

Managing Facilities in Back-of-the-House Waste Water Treatment Plant

Treatment before Discharge into Public Sewers as required by legislations, e.g., Grease Trap, Grease Sedimentation Tank Recycling of Waste Water for Reuse, e.g., Flushing, Floor Cleaning

Managing Facilities in Back-of-the-House

Solid Waste Collection Chamber

Retain for Reuse and Collection Taken care by outsource contractor, e.g., collect and dump site Enhance Quality of Environment

Managing Facilities in Back-of-the-House

Laundry
Properly Conditioned Water for Washers Fuel and Dry Air for Dryers Sufficient Ventilation and Cooling Air for Laundry Plant Well Protected by Fire Suppression System

Managing Facilities in Back-of-the-House Food Preparation and Storage Areas

Effective Exhausted Hood and Ductwork System Protected by Fire Suppressive System Underground Grease Traps and Tanks Sufficient illumination level at working platform Isolated and Independent HVAC System Water for Cleaning Food Service Equipment Adequate Size of Fridge for Food Storage

Managing Facilities in Back-of-the-House

Offices
Accessible from Guest Areas for Sales and Executive Functions Security Office located at strategic positions, entrance, loading dock Receiving and Procurement Office located next to loading dock Front Office located behind Front Desk Functional Areas to be supported by their Administrative Offices